Shipment Policy
At ETHEREAL, we aim to process and deliver orders efficiently and securely.
Order Processing
Orders are reviewed and processed after successful payment confirmation.
Processing times may vary during weekends, public holidays, promotional periods, periods of high order volume, or where additional order verification is required.
You will receive order information using the contact details provided during checkout.
Delivery
Available shipping methods, estimated delivery periods, and applicable shipping charges will be displayed during checkout where available.
Delivery times are estimates unless a specific delivery date has expressly been agreed.
Under UK consumer rules, goods should generally be delivered within 30 days unless another delivery period has been agreed with the customer.
Shipping Address
Customers are responsible for providing complete and accurate delivery information.
Please review your shipping address carefully before submitting an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.
Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to update after the carrier receives the shipment.
Delays
Delivery may occasionally be affected by circumstances beyond our reasonable control, including:
- Carrier delays
- Customs procedures
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect delivery information
- Unexpected operational circumstances
If you experience a significant delivery issue, please contact our customer service team.
Lost or Missing Orders
If your tracking information indicates an issue or your order has not arrived within the expected delivery period, contact us at:
Email: contact@support-entheral.top
Phone: +44 7418 605006
We will review the order and work with the relevant delivery provider where necessary.